Team Leader - External Repair Workshops (Seasonal Position)

Are you looking for a job that combines manual work and social interactions with customers? Are you passionate about cycling? This position is made for you !

The Team Leader for External Repair Workshops reports to the Sustainable Mobility Project Manager - Bicycle Expertise, and their main responsibilities are to ensure smooth operations at workshops, known as Carrefours BIXI, for the entire summer season.

This is a seasonal outdoor position in our external workshops for the duration of the BIXI Montréal summer season.

What you will do:

Team and Workshop Management

·       Support the Project Manager in the deployment of repair workshops at season launch

·       Welcome and integrate new bicycle mechanics in the field

·       Write and review workshop procedures (daily operations, bicycle repair, customer service)

·       Ensure that procedures are followed by all teams

·       Act as a mentor and coach for bicycle mechanics on a daily basis in order to preserve BIXI's quality image

·       Act as a specialist in exceptional situations (bicycle mechanics and client service)

Technical component

·       Act as the first line of communication to disseminate specific messages between the field team and the project manager

·       Carry out Carrefour workshops’ inventory and monitoring of parts and tools

·       Act as a manager of special maintenance projects for Carrefour workshops during the summer season

·       Participate in the daily operations of the workshops in order to achieve targets set at season launch

·       Welcome customers while their bicycles are being maintained and repaired

·       Perform diagnostics and minor maintenance/repairs on customer-delivered bicycles in real time to ensure their safety and optimal equipment performance

·       Carry out repair operations and maintain bicycles in good condition (e.g.: operations on the brakes, chain lubrication, replacement of parts, changing batteries, adjusting gears, etc.)

·       Answer customer questions and assist them with the rental of different types of bikes of the BIXI fleet

·       Ensure the availability of bicycles at the station and rebalance the inventory when required

·       Carry out maintenance on bicycles in the network while using BIXI electric bikes for travel

·       Other related tasks as requested by your supervisor

What we are looking for :

• 
  Training and Experience

• High School Diploma

• A minimum of 2 years of experience in a bicycle mechanic or workshop

• Asset: previous experience as a Bike Mechanic in external workshops for BIXI Montréal

• Physical skills in handling heavy loads (moving bicycles weighing 22 kg/50 lbs )

• Knowledge of bicycle vocabulary, components and systems

• A strong knowledge of the road network of the city of Montreal as well as the various transport networks (e.g.: Montreal metro)

• Perfect spoken French and English

• Availability for a work schedule with variable hours (day, evening and weekend)

• General knowledge of BIXI Montréal and its services (an asset)

Knowledge

• Stress management: maintaining a positive attitude in conflicting or stressful situations at work

• Positive leadership: having a  positive influence on your team through an impeccable attitude and flawless respect for protocols

• Customer service-oriented: attentive to the customer to ensure a positive and excellent client journey with BIXI Montréal

• Diplomacy: Ability to demonstrate tact and tolerance in all circumstances and good communication skills

• Autonomy: capacity to make decisions and act according to standards without the need to seek validation

• Work organization: act in an organized manner in order to deliver what is expected within the given timeframe

What we offer:  

• A unique summer job in Montreal (mid-April to mid-October 2025 at the earliest) 

• A salary of $23/hour (days, evenings, weekends) 

• A work schedule of up to 40 hours per week (adapts to your studies)

• The tools you need to accomplish your tasks

• A corporate work outfit

• A flat-rate allowance for the use of your personal cell phone as part of your duties

• A safe, positive and pleasant working atmosphere focused on teamwork and collaboration

• The opportunity to resume your job in the summer of 2026 

• Training and development service within the organization

• Employee Assistance Program (EAP)
  

Eco-responsible benefits

• An active transportation travel allowance of $100/month to promote the use of eco-responsible means of transportation (e.g., BIXI, bicycles, walking, metro, bus, train, etc.)

• BIXI subscription with electric bikes included. Ride freely all year round! 

Move your career forward with BIXI Montreal! 
#BIXIOGoForward

Send us your resume by April 12, 2025!
We will only contact candidates selected for an interview.