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Drop station agent - BIXI $19.50/h

  • On-site
  • Customer service

Job description

Work for the largest fleet of electric bicycles in North America?

As a drop-off station agent, reporting to the Customer Service and Dispatch Manager, you’ll contribute directly to the success of BIXI users’ journeys. Some BIXI stations are busier than others at certain times of the week. That’s why they have been transformed into depot stations, where BIXI attendants are tasked with rebalancing them. The agents stock up on surplus BIXI bikes at the side of the station, so that a docking point and a bike are available during the day, while providing excellent customer service.

Hours per week: 30h, may vary according to our business needs.  

What you will do:

  • Ensure a balance of equipment available at the station to facilitate users’ trips

  • Store excess bikes on the side of the station to create storage and monitor the bikes at all times

  • Meet customer service standards and live by the company’s values, particularly with regard to excellence and customer proximity

  • Be available and ready to respond to users’ questions (e.g.: issues with starting or completing a bike rental) and support them on the mobile application. Refer more complex cases to the contact centre team.

  • Inflate bike tires during downtime to contribute to the overall operation of the fleet

  • Identify bikes in need of repair and put them aside

  • Help drivers fill the bike trailer to facilitate the work of redistribution drivers

  • Collaborate with the dispatch department regularly during your day

Job requirements

What we are looking for:

Knowledge and competencies

  • Completed High School Diploma

  • Availability for a flexible work schedule according to hours of service covered (7 a.m. to 7 p.m.), including weekend days, with work periods of 6 or 8 hours per day

  • At least one year of experience in customer service

  • Perfectly bilingual (French and English)

  • Comfortable working outdoors, regardless of the weather

  • Ability to use Microsoft Teams for contact with colleagues in the office

  • General knowledge of BIXI Montreal and its services (an asset)

Skills

  • A strong sense of customer service as you are the first contact between BIXI and customers, you must be comfortable and dynamic in the way you speak to visitors to your drop-off station

  • Autonomy and punctuality, you are responsible for the smooth operations of your drop-off station

  • A sense of duty and rigour that will enable you to ensure customer satisfaction in their journey

  • Fast learner and action-oriented

  • An interest in feedback and continuous improvement to always give your best

  • Works with respect and organization, in a fast-paced environment with continuous requests

What we offer:

  • A unique summer job in Montreal until November 15, 2025

  • A salary of $19.50/h

  • Theoretical and practical training

  • BIXI-branded work wear

  • A positive, pleasant and collaborative work atmosphere

  • The opportunity to return to work in the summer of 2026

  • Employee recognition programs: corporate events, employee assistance program, employee discounts.

 

Eco-responsible benefits

  • An active transportation allowance of $100/month if you don’t use your own vehicle to get to work

  • BIXI subscription with electric bikes included. So you can ride freely all year round!

Can you see yourself in this role? Do you have the knowledge and skills we’re looking for? Send us your resume now! We’ll start as soon as possible!

We will only contact selected candidates.

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